Order Management

Streamline order processing by eliminating manual bottlenecks, preventing errors and establishing a smooth flow from sales quote to order fulfillment. The result: timely invoicing and payment.

What is NetSuite Order Management?

NetSuite Order Management automates and manages the life cycle of an order — from the moment a customer places an order to delivery to post-sales service. It ensures accurate recordkeeping, covering order capture and validation, order release, shipment confirmation, customer communication and settlement.

NetSuite Order Management also supports complex processes such as split shipments and drop ship. By tracking and managing the flow of information across all of your fulfillment locations and providers, NetSuite Order Management ensures orders move quickly and efficiently. When fulfillment problems arise, you can quickly resolve them and minimize delays.

Solid Solutions

Highlights

Buy Anywhere, Fulfill Anywhere, Return Anywhere

Single Data Source

With inventory, pricing, order, payment and returns information producing a single source of data, customers and employees get consistent, fast answers to deliver a superior experience.

Automate the Entire Order Management Process

Connect the sales, finance and operations teams to improve quote accuracy, eliminate billing errors, strengthen revenue recognition processes and make order fulfillment more accurate and faster..

NetSuite Order Management Benefits

Automate Order Processing. Eliminate manual work that creates bottlenecks and errors, ensuring orders are fulfilled quickly and accurately.
Increase On-Time Delivery. Define your own rules to optimize fulfillment across all your locations, including warehouses, stores and suppliers.
Reduce Shipping Costs. Identify the best shipping location based on proximity or product availability.

NetSuite Order Management Features

Multichannel Order Management

Intelligently determine how best to fulfill orders based on global inventory availability and predefined business rules. Meet customer delivery expectations, including direct ship from warehouse, store fulfillment and drop ship.

Sales Order Management

Improve cash flow by automating the order-to-cash process, removing bottlenecks and optimizing processes to deliver orders on time and within budget.

Returns Management

Extend the omnichannel experience to returns and exchanges. Set rules to accept returns from all channels, offer exchanges and manage the credit process.

Pricing Management

Centrally manage, control and update pricing to maximize profits. Establish multiple price levels and customer- and currency-specific pricing. Easily create promotions for all sales channels — store, online, contact centers and sales orders. You’ll have all the data needed to analyze the effectiveness of your pricing strategy.

Improve cash flow by automating the order-to-cash process, removing bottlenecks and optimizing processes to deliver orders on time and within budget.

Extend the omnichannel experience to returns and exchanges. Set rules to accept returns from all channels, offer exchanges and manage the credit process.

Challenges NetSuite Order Management Solves

Stockouts. Seamlessly integrate orders with inventory data to ensure inventory is allocated to orders when they are placed, eliminating stockouts.
Late or Inaccurate Shipments. Eliminate costly errors from manual processes by automating the fulfillment process.
Excess Shipping Costs. Automatically route orders for fulfillment based on global inventory availability and location.
Returns Inventory. Ensure that returns are managed accurately and saleable items make it back into available-to-purchase (ATP) inventory without delay.